Terms and conditions
for the Shyft App

The words below have the meanings set out next to them unless the context indicates a different meaning. Defined words and expressions are in italics in the terms.

Word	Meaning
account	A valid, active current or savings account, held in the country where you are a permanent or temporary resident, that can be used to fund your wallet in the Shyft App for the purpose of buying foreign currency.
affiliate	Any of your subsidiaries, your holding company or any subsidiary of your holding company and all of its subsidiaries.
App Store	The application store you use to download the Shyft App. The App Store is run by the manufacturer of the device you use, for example Apple or Google Play (Android).
applicable laws	All national, provincial, local and municipal legislation, regulations, statutes, by-laws, consents or other laws of any relevant governmental authority and any other instrument having the force of law that may be issued and in force from time to time in respect of the activities covered by the terms.
BOP	Balance of Payments.
BOP Category Codes	Codes prescribed by the SARB to categorise the type or purpose of an international payment.
BOP Reporting	The process of reporting known as Balance of Payments Reporting, which is required by the SARB for international payments.
business day	Any day other than a Saturday, a Sunday or an official bank holiday or public holiday in: South Africa; the country (i) in which the applicable foreign bank and the beneficiary receiving the international payment are based; or (ii) to which the applicable foreign currency relates; and/or any jurisdiction which is relevant to the international payment or foreign currency, whether in terms of currency conversion or otherwise.
business hours	9am to 5pm, Mondays to Fridays.
CMA	The Common Monetary Area, consisting of South Africa, the Republic of Namibia, the Kingdom of Lesotho and the Kingdom of eSwatini.
card	A Shyft card, a Shyft ZAR card or a virtual card.
device	The mobile phone, tablet or similar technology that you use to access the Shyft App.
exchange rate	The rate of exchange that we determine and that is available at the time the relevant foreign currency is bought or sold or the international payment is made.
FICA	The Financial Intelligence Centre Act 38 of 2001, as updated from time to time and all the legislation (laws) that falls under it.
FinSurv	The Financial Surveillance Department of the South African Reserve Bank, which is responsible for the administration of exchange control in South Africa.
FinSurv Reporting Categories Codes	Codes prescribed by the FinSurv to categorise the type or purpose of an international payment.
foreign currency	A currency other than the currency that is legal tender in the country where you are a permanent or temporary resident.
foreign national	A natural person who is a permanent resident outside the CMA and who has taken up temporary residence in South Africa in terms of a valid permit.
Group	Standard Bank Group Limited, its subsidiaries and all of their subsidiaries.
international payment	A payment to a beneficiary holding a bank account in a different country or a payment to your wallet from a different country.
non-resident	A person (a natural person or a legal entity) whose normal place of residence, domicile or registration is outside the CMA.
password	Any confidential code, user name and password, Card PIN, security token or other information that you must use to confirm your identity when you access the Shyft App or make a payment with your card.
Card PIN	The personal identification number that applies to your card. It is only known by you.
processing	Any operation or activity, automated or not, relating to Personal Information, including alteration, blocking, collation, collection, consultation, degradation, destruction, dissemination by means of transmission, distribution or making available in any other form, erasure, linking, merging, organisation, receipt, recording, retrieval, storage, updating, modification or use, and process and processed will have a similar meaning.
profile	The profile we give you so we can identify you when you sign up for the Shyft App.
prohibited activities	Illegal or terrorist activities, money laundering or any activities that are subject to sanctions or do not comply with applicable laws.
regulations	The Exchange Control Regulations of 1961 as promulgated by Government Notice R.1111 of 1961.
resident	A resident of South Africa who holds a valid South African green identity document or a Smart ID card.
SARB	The South African Reserve Bank.
SARS	The South African Revenue Service.
SDA	The Single Discretionary Allowance, specified by the FinSurv, that residents who are 18 years old or older may use per calendar year.
Shyft App	An application we provide to you for buying and selling foreign currency, making international payments, creating Virtual Cards and ordering Shyft cards.
Shyft card	A physical, prepaid travel wallet card that we issue to you and that can be loaded with foreign currency.
Shyft support	The in-app chat facility that Shyft App users will be able to access by clicking on the Intercom icon in the Shyft App during business hours, the “request a call back” function on the Shyft App, or the email address to which Shyft App users may send their queries or requests for assistance.
Shyft ZAR card	A physical, prepaid card that we issue to you and that can be loaded with South African Rand.
SMS	Short message service.
South Africa	The Republic of South Africa.
Standard Bank, we, us or our	The Standard Bank of South Africa Limited (Registration Number 1962/000738/06) and its successors or assigns.
SWIFT	The Society for Worldwide Interbank Financial Telecommunications.
transaction	An instruction or order we execute on your behalf, such as buying and selling foreign currency or making international payments.
virtual card	A prepaid virtual card that we issue to you and that you can load with currency and use for making purchases through the internet, over the telephone or by mail order at any merchant that accepts card-not-present transactions.
wallet	An electronic wallet in which you can store foreign currency or the currency of the country where you are a permanent or temporary resident.
you or your	Referring to the person who has an account and signs up for and uses the Shyft App.
ZAR or Rand	South African Rand.

We have included hyperlinks in these terms to other information that may apply to you. To view the information you will need to copy the entire web address (starting with "http://" or “https://” and ending with ".html" or ".co.za") and paste it in your browser. You must read any information that applies to you, because it forms part of these terms. If you cannot read any linked information, please contact us through Shyft support.

1. To be able to use the Shyft App you must be a permanent resident, a foreign national residing in South Africa or a non-resident. You also must also be 18 or older.
2. You must provide us with all information and documents required by FICA if we do not already have them.
3. To sign up you must provide your email address, identity number and any other information that we request. We will send you an email to confirm whether your registration has been successful. Once your registration has been confirmed and we have all the information and documents required by us and FICA, you can start using the Shyft App.
4. If you upload your FICA documents to the Shyft App using our digital onboarding process, it may take up to 48 hours for us to verify your information.
5. You will be required to confirm that you have read and understood and accept these terms.
6. We may decline your application to register for the Shyft App and may also decline future applications by you, for any reason.
7. Standard data costs will be charged by your internet service provider every time you use the Shyft App.

1. When you top up your wallet, you must use the unique reference to allow us to allocate your payment correctly. It may take up to seven business days for the funds to reflect in your wallet.
2. We will not be responsible for any losses you may suffer if there is a delay in the funds reflecting in your wallet because of circumstances outside our control, for example if you enter the incorrect reference.
3. You can transfer funds out of your wallet and into an account held in your name (receiving bank account) by clicking on the withdraw button and entering the details of the receiving bank account. We are not responsible for any losses you may suffer if you provide us with incorrect, incomplete or invalid bank account details.
4. Transfers to receiving bank accounts can take up to seven business days to clear and be reflected in the receiving bank account. You must be the primary account holder of the receiving bank account – funds must not be transferred out of your wallet into a bank account that is held by a third party.
5. We will not be responsible for any losses you may suffer if the bank where the receiving bank account is held rejects or delays any payment you make to such bank

1. You can use the Shyft App to buy and sell foreign currency, being US Dollars, Pound Sterling, Australian Dollars or Euros, where the following codes are used:
   1. for residents, FinSurv Reporting Categories Code 511 04 (investment by a resident individual not related to the investment allowance – deposits with a foreign bank);
   2. for foreign nationals, BOP Category Code 417 (foreign national contract worker remittances, excluding compensation);
   3. for non-residents, BOP Category Code 510/02 (Investment by a non-resident individual – other).
2. The exchange rate applicable to buying or selling foreign currency is determined by us. You will not be charged any commission or fees when buying or selling foreign currency using the Shyft App except where you make a payment from your wallet to a beneficiary’s account.
3. Once you have provided all the requested information, the exchange rate will be displayed. The exchange rate will be updated from time to time and a new exchange rate will be displayed, which may or may not be the same as the previous exchange rate.
4. You can have one wallet for each type of foreign currency offered on the Shyft App. Each wallet can only be loaded with one type of foreign currency.
5. If you are exchanging foreign currency between wallets, for example buying Euros with US Dollars, your US Dollars wallet will be debited and your Euros wallet will be credited as soon as you accept the exchange rate.
6. If you want to cancel, change or stop an instruction relating to buying or selling foreign currency after you have sent it to us, you must contact us through Shyft support. Please note that we may not be able to cancel, change or stop the instruction and you will be liable for any fees or losses that we may incur while attempting to do so.
7. If you want to buy or sell foreign currency after hours or when the markets are closed, we will offer you an exchange rate which may be higher than the last available exchange rate.
8. When you accept the exchange rate and the terms and make the declaration applicable to your purchase of the foreign currency, the exchange rate will be booked and you will be liable for all amounts owed to us in this regard.
9. Please note that you will not earn interest on any foreign currency in a wallet.

1. You can use the Shyft App to make international payments from a wallet.
2. You are not permitted to make an international payment without giving us the requested information and adhering to the regulations and any other applicable laws. However, we may require additional information from you at any stage of the international payment process, including after the international payment has been made, and you must provide such additional information to us as soon as possible after being requested to do so.
3. You are not permitted to make an international payment if you are not compliant with FICA.
4. Please note the following when using the Shyft App to make an international payment:
   1. Your daily payment limit will apply when you wish to make an international payment. This means that you will not be able to make an international payment if you have exceeded your daily payment limit.
   2. If you are a foreign national, you are not permitted to make an international payment with funds that you brought into South Africa or that are ring- fenced. Only funds that you have received or earned in South Africa can be used. You confirm, by accepting these terms and making international payments, that all funds transferred using the Shyft App have been received or earned in South Africa.
5. We will charge you a fee for making the international payment. Our fees and charges are displayed on the Shyft App.
6. You must ensure that you have enough funds in your wallet to make the international payment. The relevant wallet will be debited with the payment amount as well as the relevant fees.
7. Please note that you will not earn any interest on the amount debited from the wallet from the date on which it is debited to the date of payment to the beneficiary.
8. You accept that an international payment takes a minimum of two business days to be completed. This period may be extended, or the international payment may be delayed due to circumstances beyond our control or in terms of applicable laws or the laws in the jurisdiction of the beneficiary’s bank or any correspondent or intermediary bank. If this happens, we will contact you and you must provide the information required by the beneficiary’s bank, the intermediary bank or the correspondent bank as soon as possible.
9. Where an international payment is delayed, suspended, cancelled or not completed for any other reason, due to circumstances beyond our control, we will need a minimum of 14 days to investigate the reason for the delay or temporary suspension. We cannot guarantee a specific outcome or guarantee that information will be available during or after our investigation, as we depend on the intermediary or correspondent bank assisting us. If the delay, suspension or cancellation is imposed by the intermediary or correspondent bank because the beneficiary needs to provide information or complete compliance processes, the beneficiary must fulfil the requirements and comply with the instructions of the intermediary or correspondent bank for the international payment to be paid to the beneficiary.
10. If the international payment reflects in our system as “paid” or “completed” but has not been received by the beneficiary, you must contact the beneficiary directly and ask them to contact the correspondent or intermediary bank for resolution. We will make every reasonable effort to trace the international payment, where possible. However, we are reliant on the beneficiary and correspondent banks to update us. We will provide you with these updates when we receive them.
11. If the international payment is delayed by the beneficiary’s bank, a correspondent bank or intermediary bank, we cannot recall or reverse it.
12. If we are required to cancel an international payment because of any applicable laws or the laws in the jurisdiction of the beneficiary’s bank, a correspondent bank or an intermediary bank after your wallet has been debited, you will not receive the full value of the international payment due to our fee charges.
13. You cannot cancel an international payment after you have instructed us to make the payment.
14. If you want to recall an international payment, you can contact us through Shyft support and we will do our best to contact the beneficiary’s bank to request that the international payment be recalled; however, we cannot guarantee that the international payment can or will be recalled. We rely on responses from the beneficiary’s bank network to process any recalls and payments could take 6 weeks or more to be returned to us. Please note that the decision about whether to accept or reject a request for the recall of the international payment is in the sole discretion of the beneficiary’s bank.
15. If the beneficiary’s bank agrees to recall the international payment and returns the payment to us, we will credit your wallet from which the international payment was made with the amount received from the beneficiary’s bank, less our fees and any fees charged by the beneficiary’s bank. Please note that, due to exchange rate fluctuations, this may not be the same amount as the value of the international payment.
16. If the beneficiary’s bank rejects our request to recall the international payment, you may still have to pay fees charged by the beneficiary’s bank and we will debit these fees from your wallet. In these cases, you will not receive any amounts from us for the international payment and will need to contact the beneficiary directly for a refund.
17. We will not be liable (responsible) for any loss you or any third party may suffer if an international payment is delayed, suspended, cancelled or not completed for any other reason. If you cancel an international payment, you indemnify us (hold us blameless) against any loss or damage that we may suffer arising from the cancellation.

1. You can receive an international payment in USD, GBP, EUR or AUD into your corresponding USD, GBP, EUR or AUD wallet. The international payment must be greater than the minimum values that we set from time to time, otherwise we will reject it. We will also reject any Rand amounts received via SWIFT. Any international payment that we reject will be returned to the sender.
2. International payment times are unpredictable and there may be delays. We will only credit funds to your wallet once we have received them and we can only confirm that we have received the funds once we receive a valid proof of payment (MT103) from the sender.
3. You can pay USD, GBP, EUR or AUD directly into your USD, GBP, EUR or AUD wallet using the bank account specified in the “Top Up” wallet section. If you or the sender makes a payment in a currency that differs from the currency of the pocket, the funds will be rejected and returned to sender at the sender’s cost.
4. You may receive payments from any foreign bank account into your wallet. If a third party makes a payment to your wallet, we may request additional information from time to time. This may include information and supporting documentation such as:
   1. Remitter information
   2. Proof of address
   3. Source of funds
   4. Any other related documentation
5. We will only credit your wallet once we have received all the information and documentation we ask for and if they meet our compliance requirements. If you or the sender cannot provide this, we will return the international payment to the sender.
6. We will deduct our fee from incoming international payments before we credit your wallet, so you will not receive the same amount that was originally sent. Third parties, such as the sending bank or correspondent banks may also charge fees which will reduce the value of the international payment. We will credit your wallet with the amount we receive, less our fees.

1. You will pay all costs associated with the transfer of the international payment and the beneficiary will pay all costs associated with receiving the international payment. This includes the beneficiary’s bank’s fees and any correspondent or intermediary bank’s fees, which means that the beneficiary will not receive the full amount of the international payment after the beneficiary’s bank’s fees and any correspondent or intermediary bank’s fees have been deducted from the international payment. We do not have any control over the amount of the fees charged by the beneficiary’s bank and any correspondent or intermediary bank.
2. Our fees are set at a flat rate and are charged in the currency in which you make the international payment. SWIFT fees may also apply to the international payment.
3. Our fees will be displayed for you to accept before you proceed with the international payment.
4. You authorise us to debit your wallet with any amounts relating to the international payment, including our fees.
5. Please note that when making an international payment using the Shyft App, you will not qualify for any special rates or existing allowances that would otherwise be available if you were making payments using other platforms (for example, staff rates, private client rates and special pensioner rates).

1. You can make a payment directly into the wallet of another registered Shyft user using the Shyft App (Shyft-to-Shyft payment). Shyft-to-Shyft payments may only be made in a single currency. For example, you cannot make a Rand payment into the US Dollar wallet of another user.
2. From time to time, we may impose limits on the amounts you can send or receive in respect of Shyft-to-Shyft payments per month.
3. We keep all records relating to Shyft-to-Shyft payments (including details of the parties and amounts transferred) for a period of five years and are required to make them available to FinSurv on request.

1. You can use the Shyft App to create a virtual card, which can be credited with funds from your wallet. You can apply for up to 10 virtual cards for each type of currency available on the Shyft App.
2. Once you have created your virtual card, we will provide you with a 16-digit virtual card number, an expiry date and a three-digit CVV security code.
3. The virtual card can be used where a physical card is not required (for example on the internet, over the phone or by mail order). It cannot be used where a physical card is required, such as face-to-face transactions at merchants, financial institutions or automated teller machines.
4. To make payments with the virtual card you must give the merchant the card number, expiry date and three-digit CVV security code.
5. A virtual card cannot be used for a transaction that exceeds the available balance on the virtual card. For such a transaction you can pay the difference by another method if the merchant agrees.
6. The virtual card is valid for one year from the date of issue or until the value of the virtual card has been used, whichever is earlier. You can deactivate (stop) and reactivate the virtual card at any time during this period. When the virtual card expires, the remaining balance will be moved to your wallet or account.
7. You can view the balance and transaction history of a virtual card on your profile.
8. The terms in Schedule 1 of the terms apply to your use of the virtual card.

1. When you apply for a Shyft card, you can choose which wallet will be debited with the amount to be credited to the Shyft card.
2. You can top up (credit) your Shyft card using the Shyft App whether you are in South Africa or abroad, as long as you have access to the Shyft App and sufficient funds in the relevant wallet.
3. You will only be able to use your Shyft card outside the CMA.
4. You can also use the Shyft App to order a Shyft ZAR card. You will only be able to:
   1. use the Shyft ZAR card in South Africa;
   2. use the Shyft ZAR card for transactions in Rand; and
   3. top up the Shyft ZAR card with Rand.
5. The terms in Schedule 1 of the terms apply to your use of the Shyft card and the Shyft ZAR card.

1. We may delay or suspend payment of a transaction where:
   1. the amount is not in line with our risk detection parameters (these are measures that we use to help us categorise, evaluate and prioritise risks and they are confidential to us); or
   2. we believe that the transaction, or the batch it is in, is invalid, is linked to any prohibited activity or may harm someone.
2. We may immediately block your card in the following instances, among others:
   1. If we suspect that sanctions will be imposed on you or that you are involved in any activity that does not comply with applicable laws.
   2. If your card has expired and you have not ordered a replacement card.
   3. If you have breached the terms.
   4. If we don’t have all the documents and information we require in terms of FICA.
   5. If we suspect that we or you are exposed to risk through your use of the card.
   6. If we are required by law or by any regulatory authority or payment scheme or ordered by a court of law to do so.
3. Where possible, we will try to give you notice before we block your card. Depending on whether or not it is necessary to protect our rights and those of any affected third parties, we may also secure the money related to the impacted transaction and transfer it into a suspense account.
4. There are circumstances under which transactions can still be processed even after the card is blocked. You are liable for all such transactions.

You can use the Shyft App to use the Shyft Investments product. The terms in Schedule 2 of the terms apply to Shyft Investments.

1. The SDA is provided by the FinSurv to residents who are 18 years old or older. It allows for transactions of up to R1 000 000 per annum, starting on 1 January and ending on 31 December, without requiring you to obtain a tax clearance certificate or provide any documentary evidence.
2. The SDA and dispensation to carry out transactions without the production of any documentary evidence must not be used to disguise transactions that may be refused under normal circumstances.
3. As a resident, once your SDA has been fully used for the calendar year, you will no longer be able to use the Shyft App to buy foreign currency. However, you will still be able to use the other functions offered by the Shyft App. Alternatively, you can conclude further transactions for certain FinSurv Reporting Categories Codes at a Standard Bank branch by providing the required supporting documentation and tax clearance certificate, if necessary.
4. As a resident you acknowledge and declare that:
   1. you are aware of the SDA limit of R1 000 000 for each calendar year;
   2. no transaction will cause you to exceed the SDA limit; and
   3. the transaction falls under the BOP Category Code 511 044 (investment by a resident individual not related to the investment allowance – deposits with a foreign bank).
5. As a foreign national you acknowledge and declare as follows:
   1. The transaction falls under BOP Category Code 417 (foreign national contract worker remittances, excluding compensation).
   2. You will not buy foreign currency with funds that you brought into South Africa or that are ring-fenced. Only funds that you have received or earned in South Africa will be used.
      
      You will only buy foreign currency during the period for which you hold a valid work permit and in accordance with the applicable limits, as calculated at the time you opened the account.
6. If you are a non-resident, we may impose transaction limits from time to time.
7. You must make an electronic FinSurv or a BOP declaration before the transaction is completed. If you make a false declaration, you may have to pay a fine or face prosecution.
8. We are required to report transactions to the FinSurv and, in the case of foreign nationals and non-residents, for the purposes of BOP Reporting. You confirm that the information you have given us for both FICA and reporting to the FinSurv is up to date, true and correct. If required to do so, we may also report the transaction to SARS.
9. You acknowledge that we may be required by various laws to provide your personal information to the Financial Intelligence Centre, the FinSurv and/or SARS.
10. You can not international payments that require documents to be given to Standard Bank or the FinSurv. Only international payments that do not require such documents may be made.
11. You must make sure that you comply will all regulations.

1. When you use the Shyft App you communicate with us using a device, so there is no direct personal contact between you and us.
2. We will act on all instructions that come from you, even if they are actually coming from someone pretending to be you. After you have successfully signed up for the Shyft App, we may assume that any activity or instruction that we receive from you through the Shyft App is genuine. Even if someone else used your profile or password to send us an instruction through the Shyft App, we may carry out an instruction as if you have authorised it.
3. We are not responsible for any loss or damage you suffer if you enter the wrong details for a transaction or because you repeated a payment instruction (sent it through more than once) and we then made more than one payment. You waive (give up) any claim against us if this happens.

1. You must keep your password secret and safe – someone who knows it could access your profile and steal your money or use your profile information illegally.
2. It is not safe to keep your password on a device.
3. You waive (give up) any claim you may have against us for any loss or damage you may suffer if you have not kept your password safe.
4. No person ever has a good reason to know or ask for your password, so you must never give it to anyone.

1. We are not responsible for any loss or damage you may suffer because someone uses your password or your device. We urge you to password-protect your device against any fraudsters or hackers trying to impersonate you.
2. Do not use any public device, for example a computer at an internet café. Public devices are not safe because you do not know what software or hardware may be on them. For example, they may use spyware to find out numbers or passwords you type on a keyboard. These could be used to find information about your profile and to defraud you or steal money.
3. If your device is lost, stolen or not in your possession (you do not have it with you), you have lost your password or you suspect that someone may have unauthorised access to your password, you must immediately use another device to access the Shyft App and reset your password or contact Shyft support and we will reset it for you. We will not be responsible for any losses you may suffer because you did not notify us. Neither we nor our service providers will be liable for any loss or damages of any kind that may arise as a result of the unauthorised use of your device or password by someone else, either with or without your knowledge.
4. We will never send you a link to disclose your personal information. Please send an email to phishing@standardbank.co.za to report phishing or any suspicious transactions.
5. Immediately inform us and your mobile network operator if your device is stolen or if you believe you have been a victim of a SIM swap and also report the incident to the police station.
6. Immediately change your email password and other passwords if you suspect that your email address or other personal information has been compromised or that your device has been stolen.

1. You must keep your device software up to date. If you do not, the Shyft App may not work properly and this could increase your security risks.
2. We do not guarantee or suggest that any file, download or application on the Shyft App is safe to use on any computer. We cannot guarantee that the system does not have software or data that can negatively affect a computer system, such as viruses, trojans and other malicious (dangerous) software.

You must promptly tell us if your contact details (including your email address and telephone number) change and ensure that we always have complete, accurate and up-to-date contact details for you. If you do not do this, it may impact your rights under these terms. For example, we may not be able to send you security tokens or send you fraud notifications or other important information, such as changes to the terms or any security guidelines relating to the use of the Shyft App and your card. We are not liable if circumstances beyond our control prevent you from receiving communications or security tokens, for example if your mobile network provider is having technical issues, your email address has been compromised or you are a victim of a SIM swap.

1. Defining intellectual property
   
   In these terms, intellectual property means works of copyright, trademarks (statutory and common law), logos, images, multimedia, patentable inventions, patents, protectable design subject matter, designs and domain names, storage media, and includes applications, registrations and unregistered forms of these works and all other intellectual property rights (registered or unregistered) and the right to apply for these works in any country.
2. We and our third-party licensors own the intellectual property rights
   
   The intellectual property and all content on the Shyft App belongs to us or our third- party licensors. Nothing on the Shyft App gives anyone the right to use our intellectual property without our written permission.
3. You have a limited right to use the intellectual property
4. We give you the right to use the intellectual property to use the Shyft App and perform transactions on the Shyft App. You may not use the intellectual property for any other purpose. This right starts when you start using the Shyft App and ends according to these terms. When your right ends you must immediately stop using any intellectual property on the Shyft App.
5. If our relationship with you in respect of the Shyft App ends for any reason, your right to access and use the Shyft App, the intellectual property in it, and where applicable, any Shyft card, Shyft ZAR card and virtual card will be cancelled and you must immediately stop all use of the Shyft Ap, the intellectual property in it and any Shyft card, Shyft ZAR card and virtual card.
6. Prohibitions on the use of intellectual property
   
   You may not do any of the following in relation to our or our third-party licensors’ intellectual property:
   1. copy or claim to have any rights to the intellectual property;
   2. dispute or contest the validity of our ownership over the intellectual property;
      and
   3. damage the reputation and goodwill associated with our intellectual property.

You will cover (pay for) any loss or damages that we may suffer on your behalf if:

1. you breach any of these terms;
2. you give us wrong instructions or information; or
3. someone used your password or device to access the Shyft App without your permission and this was not due to our own negligence (carelessness).

1. Your use of the Shyft App depends on factors beyond our control, such as the network coverage or availability of your mobile network operator or internet service provider. We are not legally responsible and cannot be blamed for any loss or damages you may suffer if you cannot access the Shyft App due to factors beyond our control.
2. Information on the Shyft App is provided "as is" and we will not be responsible for any damages that may follow if you rely on it.
3. We (our owners, employees, consultants, agents or any person connected to the Group) are not responsible for any direct or indirect loss or damages related to your use of the Shyft App, for any reason, even if we were told that loss or damage was possible. We are not responsible for any loss or damages caused by:
   1. someone finding out your password and using it to register for the Shyft App, using your profile or fraudulently transacting on your Shyft App;
   2. any technical or other problems (interruption, malfunction, downtime or other failures) which affect the Shyft App, our banking system, a third- party system, any part of any database or your device, for any reason;
   3. any information being lost or damaged because of technical problems, power failures, unlawful acts (such as data theft), a harmful computer program or virus, or your own negligence (lack of care);
   4. any failure or problem affecting goods or services provided by any other party, for example, a telecommunication service provider (such as Telkom), mobile network operator, internet service provider, electricity supplier (such as Eskom), or a local or other authority; or
   5. any event that we have no direct or complete control over.
4. We do not support international payments or payments with virtual cards to Crypto Currency Exchanges. We will not be responsible for any loss you may suffer in connection with these payments, including losses resulting from failure to pay.

1. If you have any questions about the Shyft App or if there is anything you do not understand about these terms, please contact us through Shyft support.
2. We will try to resolve queries as quickly as possible, but this may be subject to delays beyond our control as we are reliant on the beneficiary’s bank and other third parties.

1. Name of competition	Father Shyftmas Advent Calendar Giveaway
   Promoter of competition	The Standard Bank of South Africa Limited (Standard Bank/We/Us/Our)
   Start date of competition	12h00 on 4 December 2023
   End date of competition	12h00 on 14 December 2023
   What are the requirements to enter the Competition?	You must: be 18 years old or older; have a Shyft account; and follow Shyft on Instagram.
   How to enter the Competition	There will be 9 days of giveaways on Shyft’s Instagram account. Each day of the campaign we’ll release a static post with a riddle that hints to the Shyft Share in Father Shyftmas’ box. To enter, people will use the riddle to guess the stock wrapped up in the gift box. The post with the riddle will go live on Shyft’s Instagram feed at 12pm midday each day. Entrants will have until 11am the following day to submit their guesses in the comment section of each post. You enter the Competition by commenting on the Instagram post with the correct answer and tagging a friend by the 11am cut-off time on the day in question.
   How many times you can enter the Competition	You may enter the Competition twice. Entrants may only comment once and the comment with the correct answer and tag of a friend will count as one entry. Entrants may get an extra entry by sharing the post to their Instagram story.
   What is the Prize	Nine forex wallet top ups, each to the value of the stock in the box. Top-ups will be in the currency applicable to the stock.
   How many Prizes can be won?	One per day.
   Number of Prize winners	Nine prize winners will be selected. The Competition will run for 9 days with one winner being selected each day
   How Prize winner/s is/are selected?	Winners will be selected based on correct answers to the riddle. If there is more than one correct answer, entrants will be pooled into a randomiser app and the winner will be selected at random.
   Date that we will determine the Prize winner/s	At 11:30 the following day we’ll post the animated reveal story and tag the winner. Following the announcement, the next day’s post (riddle) will go live on the feed.
   Date that we will notify the prize winner/s	Daily. Winners will be announced on Shyft’s instagram stories. The winner will be tagged in the story.
   How we will contact the Prize winner	Winners will be announced on Shyft’s instagram stories. The Winner will be tagged in the story.
   How the Prize will be awarded to the Prize winner	Winners will need to provide their Shyft details to us via DM on Instagram. We will then facilitate the top-up of the winners forex wallet.
   Other terms	The Competition will run on Instagram only

2. General
   1. Please pay special attention to the clauses that are in bold, as they may limit our liability (responsibility) or involve some risk to you.
   2. We are the promoter of the Competition. Any reference to we/us/our includes our directors, sponsors, agents or consultants, where the context allows for it.
   3. These Terms are governed by the Consumer Protection Act 68 of 2008.
   4. These Terms apply to the Competition and all information relating to the Competition (including any promotional or advertising material that is published).
   5. By entering the Competition, you are bound by these Terms and if appliable, the terms of the Prize and the Standard Bank product terms and conditions that relate to the Competition or the Prize.
   6. If the Prize involves any goods or services provided by a third party, the Prize will be subject to the third party’s terms and conditions.
   7. We reserve the right to amend these Terms.
   8. We must process your personal information to validate your entry and if you are a Prize winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, please do not enter the Competition.
   9. We may declare the Prize forfeited (lost) and we may choose a new Prize winner, if:
      1. a Prize winner’s entry is not valid.
      2. a Prize winner has breached these Terms or the terms of any product the Prize winner holds with us.
      3. a Prize winner cannot be contacted or does not accept the Prize within 3 days from the date that the Prize winner was contacted about the Prize.
      4. a Prize winner gives up the Prize or we determine that the Prize winner has given up the Prize.
      5. a Prize winner did not qualify to enter the Competition.
   10. If there is a dispute in respect of these Terms or the Competition, our decision is final and binding.
   11. If the Prize winner agrees to it, we may publish their name and/or photo in any internal or external advertising or promotional material for 12 months from the date on which the Prize winner accepts the Prize. We will determine the nature and distribution of these materials. If a Prize winner does not consent to the publication of their name and/or photo, the Prize winner will still receive the Prize.
   12. The Prize may not be transferred from you to any other person and may not be exchanged by you for any other item. We do however reserve the right to substitute the Prize with any other prize of a similar commercial value.
   13. We are not responsible if your entry is not successfully submitted or a Prize winner does not successfully receive or take up a Prize for any reason, including because of a technological failure.
   14. We are not responsible for any loss or damage which you or any third party may suffer as a result of you participating in the Competition or accepting a Prize.
   15. If required by the Minister for Trade, Industry and Competition, the National Consumer Commission or for any other reason, we can end the Competition immediately with or without notice to you. If this happens, you waive (give up) any rights which you may have against us and you will have no claim against us.
   16. Nothing in these Terms prevents you from approaching the National Consumer Commission or any other relevant authority to obtain relief.
   17. The following people cannot participate in the Competition:
       1. directors, employees, agents or consultants of Standard Bank; or
       2. immediate family members of any of the persons specified in clause 25.2.17.1;
       3. suppliers of any goods or services under the Competition.